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Privacy Policy

Effective Date: January 1, 2022

ZYNG Mortgage respects the privacy of your information. This ZYNG Mortgage Privacy Policy describes how ZYNG Mortgage processes information collected on our websites and applications (including mobile) or through your online interactions with us (collectively, our "Services").

In some circumstances, we may provide you with additional supplemental privacy notices to the extent they apply to you because of the products and services you obtain from us or different laws that may apply to you. If you are a California resident, please refer to the California Privacy Policy.

By using any of our Services, you acknowledge and agree to the privacy practices described in our Privacy Policy. You also acknowledge that you have read this policy and other policies described.

INFORMATION WE COLLECT

Information You Provide

We collect information you provide to us. For example, we collect information from you when you create an account, fill out a form or otherwise submit content through our Services, make a purchase, communicate with us via third-party platforms, participate in a contest, promotion or survey, request customer support or information about our Services, or otherwise communicate with us.

The specific information we collect depends on the context in which you provide it, and could include, but is not limited to:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Social security number
  • Location and approximate value of your property
  • Vehicle information, such as make, model, VIN and vehicle features
  • Age
  • Demographic information, such as race, ethnicity and gender gathered pursuant to federal requirements
  • Related loan products or services you have used in the past
  • Financial information, such as income, assets and net worth
  • Home ownership status and employment status
  • Insurance information
  • Other profile data, including your interests and preferences
  • Any other information you choose to provide

Information We Automatically Collect

We automatically collect certain information about your interactions with us or our Services, including:

  • Transactional Information: When you make a purchase or complete a transaction, we collect information about the transaction, such as product or service details, financial details and the date and location of the transaction.
  • Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as hardware model, operating system version, mobile network, IP address, unique device identifiers and device regional and language settings, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, products and services considered, and the page you visited before navigating to our Services.
  • Your Content: As you allow through your device or application, we may collect information and content stored on your device, such as photos.
  • Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).
  • Information Collected by Cookies and Similar Tracking Technologies: We (and those who perform work for us) use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services.
  • Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and which emails and advertisements you view, authenticate users, reconstruct or observe activity relating to a session or by a user for troubleshooting, issue resolution, and other purposes, and count visits to our websites.
  • Web beacons (also known as “pixel tags” or “clear GIFs“) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. In our mobile apps, we may also use technologies that are not browser-based like cookies.

For example, our apps may include software development kits (known as SDKs) which are code that sends information about your use to a server. These SDKs allow us to track our conversions, bring you advertising both on and off the Service, and provide you additional functionality. For more information about these tracking technologies and how to disable them, see the Advertising and Analytics section below.

Information We Collect From Other Sources

We obtain information from third-party sources in certain situations. For example, we may collect information about you from identity or other verification services, credit bureaus (including your credit report), advertising networks, mailing list providers, service providers and data brokers. Our Services also may allow or require you to integrate or connect your ZYNG Mortgage account with third-party services through service providers.

The information we receive from such third parties varies depending on the information made available by those entities. Examples of the types of information we receive include financial account information, information about account balance, information about credit accounts, information about loan accounts, information about investment accounts, identifiers and information about account owners, information about account transactions and employment information.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or city or postal code or infer that you are looking to purchase certain products based on information you provide to us and your browsing behavior and past purchases.

HOW WE USE YOUR INFORMATION

We use the information we collect to provide our Services to you.

Other Reasons to Collect Information

We also use the information we collect to:

  • Fulfill or deliver the services you requested
  • Provide, maintain, improve and develop new products, services and features, including debugging and repairing errors in our Services
  • Personalize your experience with us
  • Send you technical notices, security alerts, support messages and other transactional or relationship messages, including responding to your inquiries and comments
  • Communicate with you about products, services, and events offered by ZYNG Mortgage and others and provide news and information that we think will interest you. See the Your Choices section below for information about how to opt out of these communications at any time
  • Monitor and analyze trends, usage, and activities in connection with our products and services
  • Personalize the advertisements you see on third-party platforms and websites. For more information, see the Advertising and Analytics section below
  • Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards
  • Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of ZYNG Mortgage and others
  • Comply with our legal and financial obligations
  • Create de-identified, anonymized or aggregated information
  • Fulfill any other purpose at your direction
  • Carry out any other purpose described to you at the time the information was collected

HOW WE SHARE YOUR INFORMATION

We share personal information in the following circumstances or as otherwise described in this policy.

Sharing With Third Parties

ZYNG Mortgage shares your information with non-affiliated third parties in the following circumstances:

  • We share personal information with vendors, service providers and consultants that access personal information to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, data analytics, property title and appraisal services, technical support marketing and advertising. Many of these third parties have their own Privacy Policies - some of which have been provided here for your convenience.
  • If you submit a product review or post content in another public area of our Services, we share this information publicly on our Services.
  • If you choose to use integrations we offer on our Services, such as sharing your location through our Google Maps integration, we may share certain information with the integration partners.
  • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
  • We may share personal information if we believe (1) that your actions are inconsistent with our user agreements or policies, (2) that you have violated the law, or (3) it’s necessary to protect the rights, property and safety of ZYNG Mortgage, our users, the public, or others.
  • We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
  • We share personal information with your consent or at your direction, including but not limited to through third-party integrations you choose to enable.
  • We also share aggregated or de-identified information that cannot reasonably be used to identify you.

ADVERTISING AND ANALYTICS

Web and Mobile Apps

We share personal information to allow others to provide analytics services and serve advertisements across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked and conversion information.

This information may be used by ZYNG Mortgage and others to, among other things, analyze and track data, reconstruct or observe activity relating to a session, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

Third Parties

We also share personal information to work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Meta or Google). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address or phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that third-party platforms may offer you choices about whether you see these types of customized ads.

Meta Privacy Policy

Google Privacy Policy

CHILDREN'S PRIVACY

ZYNG Mortgage products and services are not intended for children. We do not direct our Products or Services to children under 18, or knowingly attempt to solicit or receive information from children.

CALIFORNIA SHINE THE LIGHT

California Civil Code § 1798.83 permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you’re a California resident and would like to make such a request, please submit your request by:

  • Emailing us at team@zyng.com
  • Calling us at 888-888-4834
  • Writing to us at: ZYNG Mortgage

Attn: Legal Team

215 Maple St

Auburn, CA 95603

PROCESSING OF INFORMATION IN THE UNITED STATES AND OTHER COUNTRIES

ZYNG Mortgage is headquartered in the United States, and offers goods and services to consumers in the United States. We have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

YOUR CHOICES

Account Information

You may update and correct certain account information, or delete your account, by logging into your account or calling us at 888-888-4834. Please note that we may retain certain information as required by law or for our legitimate business purposes.

Location Information

When you first launch any of our mobile apps that collect precise location information, you’ll be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove our mobile apps from your device.

Do Not Track Signals

You may be using an Internet browser that can communicate your privacy preferences to the website, including requests not to track your usage and browsing history. Currently, our websites do not respond to these signals. ZYNG Mortgage may track your activity on these websites and use that information as provided in this policy.

CHANGES TO THIS POLICY

We may change this ZYNG Mortgage Privacy Policy from time to time. If we make changes, we’ll notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice, such as adding a statement to our website or sending you a notification. We encourage you to review this policy regularly to stay informed about our information practices and the choices available to you.

CONTACT INFORMATION

If you have questions regarding this  ZYNG Mortgage Privacy Policy, our information practices or other aspects of privacy relating to our Services, call us at 888-888-4834.

CALIFORNIA PRIVACY POLICY

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this California Privacy Policy applies to you.

Collection And Use Of Personal Information

In the preceding 12 months, we have collected the following categories of personal information:

For details about the precise data points we collect and the categories of sources of such collection, please see the Information We Collect section. We collect personal information for the business and commercial purposes described in the How We Use Your Information section.

Disclosure Of Personal Information

In the preceding 12 months, we’ve disclosed the following categories of personal information for business or commercial purposes to the following categories of recipients:

Sales Of personal Information

California law provides for certain disclosures about personal information we “sell”, which for the purposes of the CCPA, means certain scenarios in which ZYNG Mortgage has shared personal information with third parties or Affiliates, in exchange for valuable consideration.

Under this definition, we “sell” personal information for the following commercial purposes: to enable certain third parties to use your information in accordance with their privacy policies. We “sell” the following categories of personal information to the following categories of third parties:

Consumer Rights

Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, disclose and sell, (2) request deletion of your personal information, (3) opt out of “sales” of your personal information and (4) not be discriminated against for exercising these rights.

You may make these requests by starting a request online, calling 888-888-4834 or mailing us at ZYNG Mortgage, 215 Maple St, Auburn, CA 95603. We’ll verify your request by asking you to provide information related to your recent interactions with us.

If we receive your request from an authorized agent, we may ask for evidence that you’ve provided such agent with a power of attorney, or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you’re an authorized agent seeking to make a request, please contact us as set out above.

We may offer you certain financial incentives that may result in different prices, rates, or quality levels (for example, contests and referral programs). Through these offerings, consumers provide us with some personal information (e.g., names, emails, phone numbers) when they opt-in to our programs. There is no obligation to opt-in and consumers may opt-out at any time. The details of each program are contained in the program offering. We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products/services at a lower price. We invest heavily in our marketing and brands, in part, so we can provide programs to our customers. Consumer data is valuable to our business only when it is combined with a sufficient number of other consumer data and after it is enhanced by our efforts herein described. The value to our business of any individual consumer’s personal information is dependent on a number of factors, including, for example, whether and to what extent you take advantage of any offerings, whether and to what extent you opt out of any offerings, and whether we are able to enhance the data through our efforts herein described. Our ability to create any value from the programs is heavily based on our ability to leverage said intellectual properties. We do not calculate the value of consumer data in our accounting statements.